Certificate IV in Hospitality

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job opportunities
  • Bar Supervisor or Team Leader
  • Concierge
  • Duty Manager
  • Food and Beverage Supervisor or Team Leader
  • Front Office Supervisor or Team Leader
  • Housekeeping Supervisor or Team Leader
  • Gaming Supervisor or Team Leader
  • Shift Manager

Qualifications list

Requirements
  • 9 cores
  • 12 electives
Qualification units
Code Unit name Type
BSBDIV501 Manage diversity in the workplace Core
SITHIND004 Work effectively in hospitality service Core
SITXCCS007 Enhance the customer service experiences Core
SITXCOM005 Manage conflict Core
SITXFIN003 Manage finances within a budget Core
SITXHRM001 Coach others in job skills Core
SITXHRM003 Lead and manage people Core
SITXMGT001 Monitor work operations Core
SITXWHS003 Implement and monitor work health and safety practices Core
BSBSUS401 Implement and monitor environmentally sustainable work practices Elective
HLTAID003 Provide first aid Elective
SITEEVT001 Source and use information on the events industry Elective
SITEEVT002 Process and monitor event registrations Elective
SITEEVT003 Coordinate on-site event registrations Elective
SITEEVT004 Provide event staging support Elective
SITHFAB001 Clean and tidy bar areas Elective
SITHFAB002 Provide responsible service of alcohol Elective
SITHFAB003 Operate a bar Elective
SITHFAB004 Prepare and serve non-alcoholic beverages Elective
SITHFAB005 Prepare and serve espresso coffee Elective
SITHFAB010 Prepare and serve cocktails Elective
SITHFAB011 Provide advice on beers, spirits and liqueurs Elective
SITHFAB014 Provide table service of food and beverage Elective
SITHFAB016 Provide advice on food Elective
SITHIND001 Use hygienic practices for hospitality service Elective
SITHIND002 Source and use information on the hospitality industry Elective
SITXFIN002 Interpret financial information Elective
SITXFSA001 Use hygienic practices for food safety Elective
SITXFSA002 Participate in safe food handling practices Elective
SITXFSA003 Transport and store food Elective
SITXHRM002 Roster staff Elective
SITXINV003 Purchase goods Elective
SITXINV004 Control stock Elective
SITXWHS002 Identify hazards, assess and control safety risks Elective

Qualifications list

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