Overview

In the hospitality industry your ability to communicate well will directly affect your success in the workplace. Whether you are seating guests in the restaurant, talking with kitchen staff, or diffusing conflict with a customer your performance will often depend on how well you communicate.

You can develop your communication skills with practice. The more you practise the better you will hone your ability to transmit and receive information.

This unit is designed to develop your awareness of how to effectively communicate with customers and colleagues. As you will soon discover, there is a lot more to communicating effectively than just talking.

In this unit you will learn how to:

• Communicate with customers
• Maintain personal presentation standards
• Provide service to colleagues and customers
• Respond to conflicts and customer complaints
• Work in a team.