Overview

This unit is written from the perspective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manager and handle tasks you are given.

Stock purchases can account for 70% or more of the store’s total running costs. Therefore it is essential to control stock effectively. The money spent on stock is not recovered until it is sold to customers. Any stock that is damaged, lost or stolen will be a direct loss to the business.

In this unit you will learn how to:

• Monitor receipt and dispatch of goods
• Maintain stock records
• Coordinate stocktake or cyclical count
• Identify stock losses
• Process orders
• Follow up orders.