Overview

Most retailers are continually looking for ways to maintain a competitive edge so that their business can continue to prosper. Progressive retailers realise that quality service can provide that competitive edge.

As a sales or service assistant you have a key role to play in delivering the type of service necessary to enhance the store’s image and encourage repeat business from the store’s customers. The quality of service you provide can determine whether a customer makes a one-off purchase or becomes a valued long-term customer.

In this unit you will learn how to:

• Deliver service to customers
• Respond to customer complaints
• Receive and process sales orders
• Identify special customer requirements.