Certificate IV in Hospitality

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job opportunities:

  • Bar Supervisor or Team Leader
  • Concierge
  • Duty Manager
  • Food and Beverage Supervisor or Team Leader
  • Front Office Supervisor or Team Leader
  • Housekeeping Supervisor or Team Leader
  • Gaming Supervisor or Team Leader
  • Shift Manager

Qualification list

Requirements

Qualification units

Code
Unit name
Type
BSBDIV501
Manage diversity in the workplace
Core
SITHIND004
Work effectively in hospitality service
Core
SITXCCS007
Enhance the customer service experiences
Core
SITXCOM005
Manage conflict
Core
SITXFIN003
Manage finances within a budget
Core
SITXHRM001
Coach others in job skills
Core
SITXHRM003
Lead and manage people
Core
SITXMGT001
Monitor work operations
Core
SITXWHS003
Implement and monitor work health and safety practices
Core
BSBSUS401
Implement and monitor environmentally sustainable work practices
Elective
HLTAID003
Provide first aid
Elective
SITEEVT001
Source and use information on the events industry
Elective
SITEEVT002
Process and monitor event registrations
Elective
SITEEVT003
Coordinate on-site event registrations
Elective
SITEEVT004
Provide event staging support
Elective
SITHFAB001
Clean and tidy bar areas
Elective
SITHFAB002
Provide responsible service of alcohol
Elective
SITHFAB003
Operate a bar
Elective
SITHFAB004
Prepare and serve non-alcoholic beverages
Elective
SITHFAB005
Prepare and serve espresso coffee
Elective
SITHFAB010
Prepare and serve cocktails
Elective
SITHFAB011
Provide advice on beers, spirits and liqueurs
Elective
SITHFAB014
Provide table service of food and beverage
Elective
SITHFAB016
Provide advice on food
Elective
SITHIND001
Use hygienic practices for hospitality service
Elective
SITHIND002
Source and use information on the hospitality industry
Elective
SITXFIN002
Interpret financial information
Elective
SITXFSA001
Use hygienic practices for food safety
Elective
SITXFSA002
Participate in safe food handling practices
Elective
SITXFSA003
Transport and store food
Elective
SITXHRM002
Roster staff
Elective
SITXINV003
Purchase goods
Elective
SITXINV004
Control stock
Elective
SITXWHS002
Identify hazards, assess and control safety risks
Elective

Qualification list