Certificate II in Hospitality

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

Possible job opportunities:

  • Bar Attendant
  • Café Attendant
  • Catering Assistant
  • Food and Beverage Attendant
  • Front Office Assistant
  • Porter
  • Room Attendant

Qualification list

Requirements

Qualification units

Code
Unit name
Type
BSBWOR203
Work effectively with others
Core
SITHIND002
Source and use information on the hospitality industry
Core
SITHIND003
Use hospitality skills effectively
Core
SITXCCS003
Interact with customers
Core
SITXCOM002
Show social and cultural sensitivity
Core
SITXWHS001
Participate in safe work practices
Core
BSBCMM201
Communicate in the workplace
Elective
BSBSUS201
Participate in environmentally sustainable work practices
Elective
HLTAID003
Provide first aid
Elective
SITHCCC002
Prepare and present simple dishes
Elective
SITHCCC003
Prepare and present sandwiches
Elective
SITHCCC004
Package prepared foodstuffs
Elective
SITHCCC006
Prepare appetisers and salads
Elective
SITHFAB001
Clean and tidy bar areas
Elective
SITHFAB002
Provide responsible service of alcohol
Elective
SITHFAB003
Operate a bar
Elective
SITHFAB004
Prepare and serve non-alcoholic beverages
Elective
SITHFAB005
Prepare and serve espresso coffee
Elective
SITHFAB007
Serve food and beverage
Elective
SITHIND001
Use hygienic practices for hospitality service
Elective
SITHKOP001
Clean kitchen premises and equipment
Elective
SITXFIN001
Process financial transactions
Elective
SITXFSA001
Use hygienic practices for food safety
Elective
SITXFSA002
Participate in safe food handling practices
Elective
SITXFSA003
Transport and store food
Elective
SITXINV001
Receive and store stock
Elective
SITXINV002
Maintain the quality of perishable items
Elective

Qualification list