Overview

One of the main objectives when working in hospitality is to provide polite, friendly, professional and well-informed service to customers.

Customers are an extremely diverse group. They could be overseas tourists on package tours or locals visiting the corner pub for a beer. They are people meeting for a cappuccino at the coffee shop or old friends meeting at the bowling club for a cup of tea. Regardless of the type of customer you should always maintain high standards of service.

To do this you must keep up to date with industry trends and developments and offer informed advice to every customer.

From general hospitality information to food trends and legal issues, this unit will help you access information, increase and update your knowledge and develop your awareness of the hospitality industry.

In this unit you will learn how to:

• Seek information on the hospitality industry
• Source and apply information on legal and ethical issues for the hospitality industry.
• Update hospitality industry knowledge.