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Q1. What is an LG (Learner Guide)?
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Q2. What is a TDG (Training Delivery Guide)?
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Q3. How much is it for delivery?
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Q4. How long until my order is processed?
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Q5. How will I be charged for my order?
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Q6. Can I order customised resources to suit my needs?
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Q7. What is the price for Didasko's Learning Resources?
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Q8. How do I order?
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Q9. Flash content not working correctly?
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Q10. Changes to Flash behavior.
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Q11. Changing Flash security settings.
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Q12. Basic Requirements.
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A1. What is an LG (Learner Guide)?
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The Learner Guide (LG) is packaged with the selective units for each course or program.
Each student/learner receives their personal copy of the multimedia and a complete text version for each unit. Learner Guides also include recipes and glossaries. Under copyright guidelines, the Learner Guides become the property of the student/learner.
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A2. What is a TDG (Training Delivery Guide)?
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In purchasing the Training Delivery Guide (TDG) the client is agreeing to the requirements of the DLR licence agreement. The client is then able to order the relevant Learner Guides. Trainer Delivery Guides include:
- Training Package/unit introduction
- Assessment worksheets (for each section/element)
- Assessment worksheet answers
- Validation questions
- Validation answers
- Assessment Activities
- Competency assessment matrix inc. critical aspects of assessment
- Evidence of competency record sheets.
Training Delivery Guides include a copy of the Learner Guide, CD-ROM and text PDF.
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A3. How much is it for delivery?
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Delivery costs start at $11 AUD. Costs will depend on quantity, location and express delivery.
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A4. How long until my order is processed?
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All orders are processed and dispatched within 48 business hours of the order being placed.
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A5. How will I be charged for my order?
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All orders will be invoiced to your legal business identity and payment is required within 14 days of invoice.
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A6. Can I order customised resources to suit my needs?
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Units can be packaged to suit your specific training needs. For information on customised packages please email graham.brown@didasko.com or customer.service@didasko.com or phone on +61 (0)3 9864 3900.
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A7. What is the price for Didasko's Learning Resources?
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Please contact customer service for a quoted price in relation to the unit package or packages required.
Pricing is $AUD, GST and postal or courier delivery are an additional charge.
For Secondary School students, Didasko subsidises the Learner Guides at 50% off the normal price
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A8. How do I order?
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Choose the units you would like to purchase. Then first time users need to contact us for login ordering.
Resources can be ordered over the phone on +61 (0)3 9864 3900.
You can also order resources by emailing sales@didasko.com.
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A9. Flash content not working correctly?
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An update to Microsoft Internet Explorer (see http://support.microsoft.com/kb/912945/en-us) will affect the behaviour of Flash based content contained within our learning resources. In addition it appears the update may also roll back changes to the security settings for Flash content.
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A10. How do I change Flash behavior.
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Users will now be required to click on Flash content before they are able interact with it. For example, learners will now be required to click on icons in order to access the interactive content rather than simply rolling over the icon with their mouse. In this instance learners will receive a message to click to activate and use this control when moving their cursor over the Flash content. Once the learner clicks on the icon the content will behave as previously experienced. The above issue is not specific to Didasko content and has affected numerous websites and interactive CD-Rom content.
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A11. How do I change Flash security settings.
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In some instances the recent update may also affect the Flash security settings which in turn can affect the behaviour of drop-down menus in the Cookery II and Cookery III resources. In this instance the learner will need to:
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1. Access their security settings via: http://www.adobe.com/support/flashplayer/
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2. Select the Global Security Settings link and ensure the Always allow check box is selected. This will enable the drop-down menus to function as designed.
Didasko has developed a solution which will resolve this issue for future copies of our resources. We regret any inconvenience and if you have any questions regarding the above issues please do not hesitate to contact us.
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A12. What basic requirements does my computer need.
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To view this training resource on your computer, it should meet these basic requirements:
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