Frequently Asked Questions
 
Q1. What is a LG (Learner Guide)?

Q2. What is a TDG (Training Delivery Guide)?

Q3. How much is it for delivery?

Q4. How long until my order is processed?

Q5. How will I be charged for my order?

Q6. Can I order customised resources to suit my needs?

Q7. What is the price of Didasko's Learning Resources?

Q8. How do I order?

Q9. Basic Requirements.




A1. What is a LG (Learner Guide)?

The Learner Guide (LG) is packaged with the selective units for each course or program. Each student/learner receives their personal copy of the multimedia and a complete text version for each unit. Learner Guides also include recipes and glossaries. Under copyright guidelines, the Learner Guides becomes the property of the learner. "Class sets" or replication of Learner Guides is strictly prohibited, per our Licence Agreement.




A2. What is a TDG (Training Delivery Guide)?

In purchasing the Training Delivery Guide (TDG) the client is agreeing to the requirements of the DLR licence agreement. The client is then able to order the relevant Learner Guides. Trainer Delivery Guides include:
  • Training package and unit introduction
  • Assessment worksheets (for each section/element)
  • Assessment worksheet answers
  • Validation questions
  • Validation answers
  • Assessment activities
  • Competency assessment matrix inc. critical aspects of assessment
  • Evidence of competency record sheets.
Training Delivery Guides include a copy of the Learner Guide, CD-ROM and text PDF.



A3. How much is delivery?

CD/USB delivery starts at $11 AUD via express post. Costs will depend on quantity and location. Didasko Online has no delivery costs associated.



A4. How long until my order is processed?

All CD/USB orders are processed and dispatched within 48 business hours of the order being placed. Initial Didasko Online setup takes up to 5 business days; all future orders will be within 48 hours.



A5. How will I be charged for my order?

All orders will be invoiced to your legal business identity and payment is required within 14 days of invoice.



A6. Can I order customised resources to suit my needs?


Units can be packaged to suit your specific training needs. For information on customised packages please email customer.service@didasko.com or phone +61 (0)3 9864 3900 or 1300 554 100 inside Australia



A7. What is the price of Didasko's learning resources?

Our pricing structure is here.

Please contact customer service for a quoted price in relation to your unit package or packages required.

Pricing is $AUD, GST and postal or courier delivery are an additional charge.

For secondary school students, Didasko subsidises the learner guides, at 50% off the normal price.



A8. How do I order?

Choose the units you would like to purchase. Then contact our customer service team ot order.

Resources can be ordered over the phone on +61 (0)3 9864 3900.

You can also order resources by emailing sales@didasko.com.




A9. What basic requirements does my computer need?

To view Didasko learning resources on your computer, it should meet these basic requirements:

Software

OS :
Windows XP, Vista, 7
Browser :
Microsoft Internet Explorer 7.0 , or Mozilla Firefox 3
Flash Player plug-in :
Version 8
Javascript :
Enabled
Hardware

CPU :
Pentium 1GHz
RAM :
256MB
Graphics card :
Capable of dsiplaying 32-bit colours
Monitor :
1024x768
Sound :
Sound card with attached speakers or headphone